FAQ
Q: Are wellnaturae pet products suitable for everyday use?
A: Yes! All wellnaturae products are made from carefully selected pet-safe materials and undergo strict quality checks to ensure safety, durability, and comfort. Our pet essentials are designed for daily use at home, including feeding, grooming, travel, and resting.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days, depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s official website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order. Email us at service@wellnaturae.com with clear photos of the issue. We will review your request and arrange a replacement or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, wellnaturae offers worldwide shipping. Please note that customs duties, import taxes, or local fees may apply depending on your country. These charges are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be cancelled within 3 business days before shipment. Once the order has been processed or shipped, it may no longer be possible to cancel or modify it. If you need assistance, please contact us as soon as possible.
Contact Information
📧 Email: service@wellnaturae.com
📞 Phone: +852 5636 0252
📍 Address:
Unit 3, 9/F, Crown Industrial Building
106 How Ming Street
Kwun Tong, Hong Kong