PRIVACY POLICY

At wellnaturae (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website (the “Site”), purchase our pet products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your experience.

📌 Personal Information

Information you voluntarily provide when you:

  • Create an account
  • Place an order
  • Contact customer support
  • Subscribe to newsletters

This may include your name, email address, phone number, shipping address, billing address, and order details.

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Site

This helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders (shipping, delivery, and refunds)
  • Communicate with you about orders and customer support
  • Improve our products, services, and website performance
  • Send marketing emails (only if you opt in)
  • Prevent fraud and secure our services
  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Remember your preferences
  • Analyze website traffic and usage
  • Improve site functionality and personalization

You may disable cookies through your browser settings, but some features of the Site may not function properly.

4. Data Sharing and Disclosure

We may share your information with:

🔹 Service Providers

Third parties who assist with payment processing, shipping, logistics, email delivery, and analytics.

🔹 Legal and Safety Reasons

When required by law or to protect the rights, property, or safety of wellnaturae, our customers, or others.

We do not share your personal data for unrelated third-party marketing purposes unless required by law.

5. Your Privacy Rights

You may have rights regarding your personal information depending on applicable laws (such as the CCPA for California residents), including:

  • Accessing or updating your information
  • Opting out of marketing emails
  • Requesting deletion of your personal data (subject to legal retention requirements)

To exercise your rights, contact us at:

📧 service@wellnaturae.com
📞 +852 5636 0252

6. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from anyone under 13. If such data is identified, we will delete it promptly.

7. Security Measures

We implement reasonable technical and organizational security measures to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

8. International Users

If you access our Site from outside Hong Kong, your information may be transferred to and processed in different countries where our service providers operate. By using our Site, you consent to such transfers in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 service@wellnaturae.com
📞 +852 5636 0252

📍 Unit 3, 9/F, Crown Industrial Building
106 How Ming Street
Kwun Tong, Hong Kong