SHIPPING & DELIVERY
Thank you for shopping with wellnaturae! We aim to deliver your pet products quickly and reliably. Please read the following information regarding processing times, shipping methods, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During peak periods (holidays, promotions, or high order volume), processing may take slightly longer. You will receive an email confirmation once your order has been shipped.
Shipping Methods & Delivery Times
wellnaturae offers international shipping for all orders.
- Estimated delivery time: 10–20 business days
- Delivery time starts from the shipping date, not the order date
- Carrier may vary depending on your destination
Please note that customs processing may occasionally cause additional delays.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination address
- Package weight and size
- Selected shipping method
In some cases, carrier adjustments may cause slight changes in shipping fees. Any changes will be communicated in advance.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s official website.
If you do not receive tracking information within 3 business days after placing your order, please contact us:
📧 service@wellnaturae.com
📞 +852 5636 0256
Shipping Restrictions
Some items may be subject to shipping restrictions due to:
- Size or weight limitations
- Country-specific import regulations
- Carrier limitations (remote areas, P.O. boxes, etc.)
If your order cannot be delivered, we will contact you with alternative solutions or issue a cancellation and refund.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees upon arrival in your country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. Please check local regulations before placing an order.
Delivery Issues
Delayed Delivery
If your order has not arrived within the estimated timeframe:
- Check tracking status
- Confirm shipping address
- Contact us if assistance is needed
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Take clear photos of the packaging and the product
- Contact us within 7 days of receiving your order
- Provide your order number and supporting photos
We will coordinate with the shipping carrier and resolve the issue as quickly as possible.
Contact Us
For any shipping, delivery, or tracking inquiries:
📧 service@wellnaturae.com
📞 +852 5636 0256
📍 Unit 3, 9/F, Crown Industrial Building
106 How Ming Street
Kwun Tong, Hong Kong