TERMS OF SERVICE

Welcome to wellnaturae! These Terms of Service (“Terms”) govern your access to and use of the wellnaturae website (the “Site”) and any related services provided by wellnaturae (“we,” “us,” or “our”). By accessing or using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of the Site

You must be at least 18 years old to use this Site and purchase products. By using the Site, you confirm that you are legally able to enter into a binding contract.

You agree to use the Site only for lawful purposes and not to engage in any activity that may damage, disrupt, or interfere with the Site or its services.

2. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login information. You agree to accept responsibility for all activities under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in harmful behavior.

3. Orders and Payments

When placing an order, you agree to provide accurate and complete information.

Once an order is placed, you authorize us to charge the selected payment method.

  • Prices are listed in USD
  • Prices may change without notice
  • Additional taxes, shipping fees, or import duties may apply

For international orders, customs duties and import taxes are the responsibility of the customer.

4. Products and Descriptions

We strive to ensure all product information is accurate. However, we do not guarantee that descriptions, images, or content are completely error-free.

Due to differences in display settings, product colors may vary slightly.

All wellnaturae pet products are carefully inspected before shipment. Minor variations in materials or finishes are normal and do not affect product quality.

5. Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of wellnaturae or its licensors.

You may not copy, reproduce, distribute, or use any content without written permission.

The name “wellnaturae” and all related branding elements are protected intellectual property.

6. Privacy and Data

Your use of personal data is governed by our Privacy Policy. By using the Site, you agree to the collection and use of information as described therein.

7. User Conduct

You agree not to:

  • Violate any applicable laws
  • Post harmful or unlawful content
  • Interfere with Site operation or security

We reserve the right to remove or restrict access to any content that violates these Terms.

8. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content, services, or privacy practices.

9. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted or error-free access to the Site.

10. Limitation of Liability

To the maximum extent permitted by law, wellnaturae is not liable for any indirect or consequential damages arising from use of the Site or products.

This includes but is not limited to issues related to improper use or handling of pet products.

Our total liability shall not exceed the amount paid for the purchased product.

11. Indemnification

You agree to indemnify and hold harmless wellnaturae from any claims or damages resulting from:

  • Your use of the Site
  • Your violation of these Terms
  • Your infringement of third-party rights

12. Governing Law

These Terms are governed by the laws of Hong Kong SAR, without regard to conflict of law principles.

Any disputes shall be handled in the courts of Hong Kong.

13. Changes to Terms

We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Site means you accept the updated Terms.

Contact Information

📧 Email: service@wellnaturae.com
📞 Phone: +852 5636 0256

📍 Address:
Unit 3, 9/F, Crown Industrial Building
106 How Ming Street
Kwun Tong, Hong Kong